Members Support Specialist with Swedish

• Proactively handle farmers inquiries on a daily basis, ensuring high-quality, accurate, and timely support.
• Maintain master data
• Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams
• Verify documentation based on established guidelines and standards
• Support the administration of quality assurance programs related to sustainable farming practices
• Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment.
• Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily.
• Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services.

Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.

• Very good command of the Swedish language (min. B2)
• At least a bachelors degree
• Ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
• Willingness to support farmers with they inquiries
• Attention to detail, self-motivation and great organizational skills
• Excellent communication skills
• An ability to adapt to different styles to suit different audience
• An ability to identify process improvements
• Experience in dealing with documentation will be a plus
• Experience in the customer service field would be a huge advantage
• Experience within the Salesforce environment will be an additional advantage

• Flexible working time (start your day of work between 7-9) and home office work possibility
• Language bonus
• Trainings with experts & professional induction in a new position
• Development programs (function additions, coordinator programme)
• Financial support of your education 
• Medical care & life insurance 
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
• Relocation allowance
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Additional holiday depending on length of employment (up to 4 days)

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Chill-out rooms with X-box, pool table, board games, football table and swing